ROUNDS

ROUNDS

ROUNDS

ROUNDS

ROUNDS

ROUNDS

Scheduling around invisible time

Scheduling around invisible time

Scheduling around invisible time

Scheduling around invisible time

Scheduling around invisible time

Scheduling around invisible time

ROLE

ROLE

ROLE

ROLE

ROLE

ROLE

Product Designer

UX Researcher

Product Designer

UX Researcher

Product Designer

UX Researcher

Product Designer

UX Researcher

Product Designer

UX Researcher

Product Designer

UX Researcher

TOOLS

TOOLS

TOOLS

TOOLS

TOOLS

TOOLS

Figma

Notion

Miro

Figma

Notion

Miro

Figma

Notion

Miro

Figma

Notion

Miro

Figma

Notion

Miro

Figma

Notion

Miro

TIMELINE

TIMELINE

TIMELINE

TIMELINE

TIMELINE

TIMELINE

4 Weeks

4 Weeks

4 Weeks

4 Weeks

4 Weeks

4 Weeks

TEAM

TEAM

TEAM

TEAM

TEAM

TEAM

Solo

Solo

Solo

Solo

Solo

Solo

THE PROBLEM

THE PROBLEM

THE PROBLEM

THE PROBLEM

THE PROBLEM

THE PROBLEM

Every booking tool assumes you're already there.

Every booking tool assumes you're already there.

Every booking tool assumes you're already there.

Every booking tool assumes you're already there.

Every booking tool assumes you're already there.

Getting to the next client

Getting to the next client

Getting to the next client

Getting to the next client

Getting to the next client

Getting to the next client

36m

36m

36m

36m

36m

36m

Pack · 8m

Pack · 8m

Pack · 8m

Pack · 8m

Pack · 8m

Pack · 8m

Drive · 18m

Drive · 18m

Drive · 18m

Drive · 18m

Drive · 18m

Drive · 18m

Park · 6m

Park · 6m

Park · 6m

Park · 6m

Park · 6m

Park · 6m

Set up · 4m

Set up · 4m

Set up · 4m

Set up · 4m

Set up · 4m

Set up · 4m

None of it appears in any calendar.

None of it appears in any calendar.

None of it appears in any calendar.

None of it appears in any calendar.

None of it appears in any calendar.

None of it appears in any calendar.

36m

36m

36m

36m

36m

36m

Booking pages offer the next slot wherever in the city it is.

Booking pages offer the next slot wherever in the city it is.

Booking pages offer the next slot wherever in the city it is.

Booking pages offer the next slot wherever in the city it is.

Booking pages offer the next slot wherever in the city it is.

Booking pages offer the next slot wherever in the city it is.

One client, three apps, none of them the booking.

One client, three apps, none of them the booking.

One client, three apps, none of them the booking.

One client, three apps, none of them the booking.

One client, three apps, none of them the booking.

One client, three apps, none of them the booking.

A morning cancellation leaves a hole nothing fills all day.

A morning cancellation leaves a hole nothing fills all day.

A morning cancellation leaves a hole nothing fills all day.

A morning cancellation leaves a hole nothing fills all day.

A morning cancellation leaves a hole nothing fills all day.

A morning cancellation leaves a hole nothing fills all day.

0

Hit Conflicts Weekly

All five provider types

0

Hit Conflicts Weekly

All five provider types

0

Hit Conflicts Weekly

All five provider types

0

Hit Conflicts Weekly

All five provider types

0

Hit Conflicts Weekly

All five provider types

0

Hit Conflicts Weekly

All five provider types

0

Lost every day

Travel and setup, unbooked

0

Lost every day

Travel and setup, unbooked

0

Lost every day

Travel and setup, unbooked

0

Lost every day

Travel and setup, unbooked

0

Lost every day

Travel and setup, unbooked

0

Lost every day

Travel and setup, unbooked

0

Apps per Schedule

Calendar, maps, messages

0

Apps per Schedule

Calendar, maps, messages

0

Apps per Schedule

Calendar, maps, messages

0

Apps per Schedule

Calendar, maps, messages

0

Apps per Schedule

Calendar, maps, messages

0

Apps per Schedule

Calendar, maps, messages

0

Out of 10

Rating of current tools

0

Out of 10

Rating of current tools

0

Out of 10

Rating of current tools

0

Out of 10

Rating of current tools

0

Out of 10

Rating of current tools

0

Out of 10

Rating of current tools

THE RESEARCH

THE RESEARCH

THE RESEARCH

THE RESEARCH

THE RESEARCH

THE RESEARCH

What I found

What I found

What I found

What I found

What I found

What I found

I spent four weeks with mobile providers to understand what makes

a booked day unpredictable, exhausting, and later than it should be.

I spent four weeks with mobile providers to understand what makes

a booked day unpredictable, exhausting, and later than it should be.

View the Research

View the Research

View the Research

View the Research

View the Research

View the Research

01

01

01

01

01

Invisible Travel

Invisible Travel

Invisible Travel

Invisible Travel

Invisible Travel

Providers absorb 36 minutes a gap that no calendar records.

Providers absorb 36 minutes a gap that no calendar records.

Providers absorb 36 minutes a gap that no calendar records.

Providers absorb 36 minutes a gap that no calendar records.

Providers absorb 36 minutes a gap that no calendar records.

02

02

02

02

02

Guessed Gaps

Guessed Gaps

Guessed Gaps

Guessed Gaps

Guessed Gaps

Every commute time was guessed, risking lateness or wasted time.

Every commute time was guessed, risking lateness or wasted time.

Every commute time was guessed, risking lateness or wasted time.

Every commute time was guessed, risking lateness or wasted time.

Every commute time was guessed, risking lateness or wasted time.

03

03

03

03

03

Reputation Risk

Reputation Risk

Reputation Risk

Lateness costs providers the client, not just the hour.

Lateness costs providers the client, not just the hour.

Lateness costs providers the client, not just the hour.

Lateness costs providers the client, not just the hour.

04

04

04

04

04

Scattered Threads

Scattered Threads

Scattered Threads

Scattered Threads

Scattered Threads

One schedule runs across 3.4 apps that never talk.

One schedule runs across 3.4 apps that never talk.

One schedule runs across 3.4 apps that never talk.

One schedule runs across 3.4 apps that never talk.

One schedule runs across 3.4 apps that never talk.

05

05

05

05

05

Decision Fatigue

Decision Fatigue

Decision Fatigue

Decision Fatigue

Decision Fatigue

Providers wanted fewer choices to make, not more data to read.

Providers wanted fewer choices to make, not more data to read.

Providers wanted fewer choices to make, not more data to read.

Providers wanted fewer choices to make, not more data to read.

Providers wanted fewer choices to make, not more data to read.

THE SOLUTION

THE SOLUTION

THE SOLUTION

THE SOLUTION

THE SOLUTION

THE SOLUTION

Rounds builds travel time and prep buffers into every booking across day, week, month, and year views.

Rounds builds travel time and prep buffers into every booking across day, week, month, and year views.

Rounds builds travel time and prep buffers into every booking across day, week, month, and year views.

Rounds builds travel time and prep buffers into every booking across day, week, month, and year views.

Rounds builds travel time and prep buffers into every booking across day, week, month, and year views.

Rounds builds travel time and prep buffers into every booking across day, week, month, and year views.